Refund policy

Before work starts

If you change your mind after paying but before our kickoff call, I'll refund your payment in full. Just email hello@goandscaleit.com.

After work starts

Once kickoff has happened, I've reserved time and started on your strategy and copy, so the 50% deposit isn't refundable. It covers the work up to that point.

If you paid in full and stop the project partway through, I'll refund any amount above 50% that covers work not yet started, and hand over everything done so far.

If I can't deliver

If I can't finish the work as agreed for reasons on my side, I'll refund the part of your payment that covers the undelivered work.

Ongoing monthly support

You can cancel any time from your client dashboard, or by emailing me. Support continues until the end of the month you've already paid for, and you won't be charged again. I don't refund part-months.

Custom requests

Smaller one-off projects follow the payment and refund terms in your quote. If the quote doesn't say, this policy applies.

Things I can't refund

Platform subscriptions, ad spend and other third-party costs are paid directly by you to those companies, so any refund has to come from them.

How refunds are paid

Approved refunds go back to your original payment method within 10 business days. Your bank or payment provider may take a little longer to show it.

How to ask for a refund

Send a refund request from your client dashboard, or email hello@goandscaleit.com. I review every request and reply within 2 business days.

Questions

If something isn't right, email hello@goandscaleit.com before anything else. Most things are fixed with one email.